Returns & Refund Policy
At Threedeify, we are committed to providing our customers with exceptional products and services. While we strive to ensure your satisfaction with every purchase, we do not offer returns or exchanges for non-defective items.
Non-Returnable Items
All sales of our products and services are final. We do not accept returns or exchanges for non-defective items. Please carefully review your purchase before completing the transaction.
Defective Items
If you receive a defective item, please contact our customer support team at support@threedeify.com within 5 days of receiving the item. We will work with you to resolve the issue promptly. In the case of a defective item, we may offer a replacement, repair, or store credit at our sole discretion.
Exceptions
In certain exceptional cases, we may consider returns or exchanges for non-defective items, subject to our approval. These exceptional cases may include:
- Shipping Damage: If your item arrives damaged due to shipping, please contact us immediately. We may request photos or other evidence of the damage to assess the situation and determine the appropriate course of action.
- Incorrect Item: If you receive an incorrect item that differs from what you ordered, please contact us within 24 hours of receiving the item. We will work with you to resolve the issue and provide the correct item, if available.
Please note that any return or exchange request for non-defective items will be evaluated on a case-by-case basis, and our decision will be final.
Contact Us
If you have any questions or concerns regarding our return policy or a specific purchase, please contact our customer support team at Support@threedeify.com, We will be happy to assist you and address any issues you may have.
Changes to this Policy
We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Thank you for choosing Threedeify. We appreciate your understanding and support of our return policy.
Refunds
We understand that certain circumstances may warrant a refund. Our refund policy is as follows:
- Orders Placed: We do not offer refunds for orders that have been successfully placed, except in special cases outlined below.
- Special Cases: In the following exceptional situations, a refund may be issued: a. Duplication of Billing: If you have been billed twice for the same product or service due to a technical error or system glitch, we will investigate the issue and issue a refund if the duplicate billing is verified. b. Errors: In the event of any billing or pricing errors, we will review the situation on a case-by-case basis and may issue a refund if an error is confirmed.
To request a refund in a special case, please contact our customer support team at support@threedeify.com and provide detailed information regarding the issue. We will carefully evaluate your request and notify you of our decision within a reasonable timeframe.
Please note that any refund issued will be processed using the original payment method. The processing time for refunds may vary depending on the payment provider and is subject to their policies.
Additional Information
- Shipping Costs: Please be aware that shipping costs for returns are non-refundable, unless the return is a result of an error on our part.
- Restocking Fee: If you return a product that is not eligible for a refund, such as a non-defective item or a product that does not meet our return eligibility criteria, a restocking fee of 15% of the purchase price may be applied. This fee covers handling, inspection, and administrative costs associated with the return.
- Refusal of Return or Refund: We reserve the right to refuse any return or refund request that we deem to be fraudulent, abusive, or in violation of our policies.
Changes to this Policy
We may update or modify this Return and Refund Policy from time to time. Any material changes will be communicated to you via email or through a prominent notice on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Return and Refund Policy, please reach out to our customer support team at support@threedeify.com
Thank you for choosing Threedeify.